Introduction
At IndoraPay, we respect your privacy and understand how important it is to protect the personal information of users, merchants, customers and visitors. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, contact our support team or use any payment-related service offered through IndoraPay. Our goal is to keep this policy simple, clear and transparent so every user can understand how their information is handled.
Information We Collect
We may collect information that helps us provide a safe and reliable payment experience. This may include your name, email address, phone number, business name, website URL, login details, support messages and details submitted during onboarding. We may also collect technical information such as IP address, browser type, device type, operating system, referring pages, time spent on pages and basic website usage data. This helps us improve security, prevent misuse and make the platform easier to use.
Payment and Transaction Data
IndoraPay may process payment-related information required to complete transactions, confirm payment status, generate records and provide merchant dashboards. Transaction information may include payment amount, order reference, transaction status, payment method, timestamp and merchant ID. We use this information only for service-related purposes such as payment verification, reporting, settlement support, fraud prevention and customer assistance.
How We Use Information
Your information is used to operate our website, create and manage accounts, process payment requests, provide support, send important service updates, improve features, prevent fraud and maintain platform security. We may use contact information to respond to queries, share account-related notices or explain changes in services. Usage data helps us understand which features work well and which areas need improvement.
Data Security
Security is very important for any payment-related service. IndoraPay uses reasonable administrative, technical and organizational measures to protect information against unauthorized access, misuse, loss or alteration. These measures may include secure server settings, access controls, encrypted connections and monitoring. However, no online platform can guarantee absolute security, so users should also protect their passwords and avoid sharing account access.
Cookies and Tracking
Our website may use cookies or similar technologies to improve browsing experience, remember preferences, understand traffic patterns and support basic security features. Cookies are small files stored on your device by your browser. You can usually control cookies through your browser settings, but disabling essential cookies may affect login, dashboard or website functionality.
Sharing of Information
We do not sell personal information. We may share limited information with trusted service providers, hosting providers, technology partners or compliance partners when necessary to operate the service. We may also disclose information if required by law, legal process, fraud prevention needs or to protect the safety and rights of users, merchants and IndoraPay.
User Rights
Users may request access to their information, correction of inaccurate details or deletion of certain data where applicable. Some information may need to be retained for legal, security, accounting, dispute resolution or transaction-record purposes. Merchants can contact us to update business details or account-related information. We try to respond to reasonable privacy requests within a suitable timeframe.
Retention and Updates
We retain information only as long as needed for service delivery, legal obligations, security, dispute handling and business record purposes. This Privacy Policy may be updated from time to time to reflect changes in our services, laws, security practices or operational requirements. Updated versions will be posted on this page, and continued use of the website means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data handling practices, you can contact IndoraPay support at support@indorapay.com. Please include your name, registered email and a clear explanation of your request so we can respond properly.